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sharejili FAQ —
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New to sharejili Casino or just need a quick answer? Browse our frequently asked questions covering everything from account registration and deposits to bonuses, games, and responsible gaming. We've got you covered, pare.

Account & KYC
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Registration & Verification

Learn how to create your sharejili account, complete KYC identity verification, and get started in minutes. All players must be 21 years or older and provide a valid government-issued ID.

Deposits & Withdrawals

sharejili supports GCash, PayMaya, BPI, BDO, Metrobank, and more. Find out about minimum amounts, processing times, and how to make your first deposit or cash out your winnings.

Bonuses & Promotions

Understand how sharejili's welcome bonuses, reload offers, and free spins work. Get clarity on wagering requirements, bonus expiry, and how to claim your rewards the right way.

Games & Platform

Explore sharejili's full game library — from live casino tables and slots to bingo and specialty games. Find out about RTP, game providers, mobile compatibility, and demo play options.

Responsible Gaming

sharejili is committed to safe play. Learn about deposit limits, session controls, self-exclusion, and how to access PAGCOR's responsible gaming resources if you or someone you know needs support.

Support & Security

Got a technical issue or security concern? sharejili's 24/7 live chat support team is always ready to help. Find out how to report suspicious activity, reset your password, and keep your account safe.

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Account & KYC

Registering on sharejili is quick and straightforward. Visit the sharejili Casino page and click the Register button. You will be asked to provide your full name, date of birth, email address, mobile number, and a secure password. Once you submit your details, check your email for a verification link and click it to activate your account. After email verification, you will need to complete KYC (Know Your Customer) identity verification before you can make your first deposit. Remember — you must be 21 years of age or older to register and play on sharejili, in accordance with Philippine law.

sharejili requires all players to verify their identity before depositing or withdrawing. Accepted government-issued IDs include:
  • Philippine passport
  • SSS or GSIS ID
  • Driver's license (LTO)
  • PhilSys National ID
  • UMID card
  • Voter's ID
  • PRC ID
You may also be asked to submit a selfie holding your ID and a proof of address (such as a utility bill or bank statement dated within the last 3 months). KYC verification is typically completed within 24 to 48 hours. This process is required by PAGCOR regulations and helps protect all players on the sharejili platform.

The minimum age to register and play on sharejili is 21 years old. This is strictly enforced in line with Philippine law and PAGCOR regulations governing online gaming. Age verification is a mandatory part of the KYC process — all players must submit a valid government-issued ID confirming they are 21 or older. Any account found to belong to an underage player will be immediately suspended and any funds returned.

On the sharejili Login page, click the Forgot Password link below the login form. Enter the email address associated with your sharejili account and click Submit. You will receive a password reset link in your inbox within a few minutes — check your spam or junk folder if it does not arrive. Click the link, enter your new password, confirm it, and you are good to go. If you are still having trouble accessing your account, contact sharejili's 24/7 live chat support team for assistance.

Yes. If you wish to close your sharejili account, contact our support team via live chat or email at [email protected]. Before closing, make sure to withdraw any remaining balance. If you are closing your account due to concerns about your gambling habits, we strongly encourage you to consider using sharejili's self-exclusion tool instead — it gives you a structured break while keeping your account and balance secure. Visit our Responsible Gaming page to learn more.

Deposits & Withdrawals

sharejili supports a wide range of Philippine payment channels to make depositing and withdrawing as convenient as possible for Filipino players. Accepted methods include:
  • E-wallets: GCash, PayMaya (Maya)
  • Online banking: BPI, BDO, Metrobank, UnionBank, Landbank
  • Over-the-counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
  • Cryptocurrency: Selected digital currencies (subject to availability)
All transactions on sharejili are processed in Philippine Peso (₱). Available payment methods may vary depending on your account status and region.

The minimum deposit on sharejili is ₱100 for most payment methods, including GCash and PayMaya. Some payment channels may have a slightly higher minimum — this will be displayed clearly during the deposit process. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification in line with anti-money laundering (AML) regulations.

Withdrawal processing times on sharejili depend on your chosen payment method:
  • GCash / PayMaya: Usually within 1 to 4 hours
  • BPI / BDO / Metrobank (online banking): 1 to 3 business days
  • Over-the-counter channels: 1 to 2 business days
Note that your account must be fully KYC-verified before any withdrawal can be processed. The minimum withdrawal amount is ₱200. If your withdrawal has not arrived within the stated timeframe, contact sharejili support via live chat for assistance.

Most deposits on sharejili are credited instantly. If your deposit has not appeared after 15 minutes, here is what to do:
  1. Check your GCash, PayMaya, or bank app to confirm the transaction was successful and funds were deducted.
  2. Take a screenshot of the transaction confirmation or reference number.
  3. Contact sharejili's 24/7 live chat support and provide the transaction reference number, amount, payment method, and time of transaction.
Our team will investigate and credit your account as quickly as possible. Do not attempt to make a second deposit until the first one has been resolved.

Bonuses & Promotions

sharejili offers a welcome bonus for new players upon making their first qualifying deposit. The exact bonus amount and structure are displayed on the sharejili Casino promotions page and may change from time to time. To claim your welcome bonus, make sure to opt in during the deposit process — some bonuses require you to enter a promo code or tick a checkbox. Always read the full terms and conditions of any bonus before claiming, paying particular attention to wagering requirements and eligible games.

A wagering requirement (also called a rollover or turnover requirement) is the number of times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute less. Check the specific bonus terms on sharejili for exact contribution rates and any game restrictions.

Yes, all sharejili bonuses have an expiry period. Most bonuses must be claimed within a set number of days after being credited to your account, and wagering requirements must be completed within the bonus validity period. Free spins typically expire within 7 days of being awarded. If a bonus expires before you complete the wagering requirements, the bonus and any associated winnings will be forfeited. Always check the expiry date of any bonus in your sharejili account under the My Bonuses section.

Yes — sharejili regularly runs promotions for existing players beyond the welcome bonus. These include reload bonuses on subsequent deposits, cashback offers on net losses, free spins on featured slot titles, and seasonal promotions tied to Philippine holidays like Pasko, Fiesta season, and major sporting events such as PBA playoffs and boxing matches. VIP and loyalty program members receive exclusive perks including higher cashback rates, faster withdrawals, and dedicated account managers. Check the Promotions section on sharejili Casino regularly so you never miss out.

Games & Platform

sharejili offers a diverse and growing library of games designed to suit every type of player. The main categories include:
  • Live Casino: Real-time tables with live dealers — baccarat, roulette, blackjack, sic bo, and more. WM Live is one of sharejili's featured live casino providers.
  • Slots: Hundreds of video slots from top providers, including progressive jackpots and themed titles.
  • Bingo: Online bingo rooms with multiple speed variants and chat features.
  • Specialty Games: Including 1001 Nights and other unique titles exclusive to sharejili.
New games are added regularly. Browse the full library on the sharejili Casino page.

Absolutely. sharejili is fully optimized for mobile play. The platform runs smoothly on both Android and iOS devices through your mobile browser — no app download required. Simply visit sharejili Casino on your phone's browser and log in to access the full game library, make deposits, claim bonuses, and contact support. For the best experience, use a modern browser like Chrome or Safari and ensure you have a stable internet connection — whether on WiFi or mobile data (LTE/5G).

Yes — all games on sharejili use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. RTP (Return to Player) is the percentage of all wagered money that a game is expected to pay back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over a very large number of spins. RTP is a long-term statistical average — it does not guarantee results in any single session. Individual game RTP figures are available in each game's information panel within the sharejili platform.

Many slot titles on sharejili offer a demo or free play mode that lets you try the game without wagering real money. This is a great way to get familiar with a game's mechanics, bonus features, and paytable before committing real pesos. Note that demo mode winnings cannot be withdrawn — they are for practice only. Live casino games and bingo rooms typically require real-money play and do not offer a free play option. Look for the "Demo" or "Try" button on eligible game tiles within the sharejili Casino lobby.

Responsible Gaming

sharejili makes it easy to set daily, weekly, or monthly deposit limits directly from your account settings. Go to Account Settings → Responsible Gaming → Deposit Limits and enter the maximum amount you want to be able to deposit within your chosen time period. Limits take effect immediately when you reduce them. Increasing a limit requires a mandatory 24-hour cooling-off period before the new higher limit applies — this is a deliberate safeguard to prevent impulsive decisions. We strongly encourage all sharejili players to set deposit limits from day one.

Self-exclusion is a tool that allows you to voluntarily block yourself from accessing your sharejili account for a set period. It is designed for players who feel their gambling is becoming problematic or who simply want a structured break. To activate self-exclusion on sharejili:
  1. Log in and go to Account Settings → Responsible Gaming → Self-Exclusion.
  2. Choose your exclusion period: 30 days, 6 months, 1 year, or permanent.
  3. Confirm your decision — your account will be suspended immediately.
During self-exclusion, sharejili will remove you from all marketing communications. For permanent exclusion or additional support, you can also register with PAGCOR's national self-exclusion registry. Visit our Responsible Gaming page for full details.

If you or someone you know is struggling with gambling, help is available. sharejili's 24/7 support team is trained in responsible gaming and can assist you confidentially — reach us via live chat or at [email protected]. Beyond sharejili, the following resources are available in the Philippines:
  • PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation operates a responsible gaming program including a national self-exclusion registry and player support services.
  • Department of Health (DOH): The DOH provides mental health services and referrals through hospitals and community health centers nationwide — from Metro Manila to Cebu, Davao, and Quezon City.
You are not alone, and reaching out is always the right move.

Yes. sharejili offers a Reality Check feature that sends you a pop-up notification at regular intervals during your gaming session — reminding you how long you have been playing and how much you have wagered. You can set the reminder interval (e.g., every 30 minutes or every hour) in your Responsible Gaming settings. When the reminder appears, you can choose to continue playing or end your session. This tool is especially useful for players who lose track of time during long sessions. We recommend enabling it as a standard practice.

Security & Support

Yes. sharejili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information, financial details, and gaming activity are stored securely and never shared with unauthorized third parties. sharejili operates within the PAGCOR regulatory framework, which requires adherence to strict security and player protection standards. We also recommend that all players enable two-factor authentication (2FA) on their accounts for an additional layer of security.

sharejili offers multiple ways to get in touch with our support team:
  • Live Chat: Available 24/7 directly on the sharejili Casino platform — the fastest way to get help.
  • Email: Send your query to [email protected]. We aim to respond within 24 hours.
When contacting support, please have your account username, registered email address, and any relevant transaction reference numbers ready. This helps our team resolve your issue as quickly as possible.

If you notice any unauthorized transactions, login attempts, or other suspicious activity on your sharejili account, act immediately:
  1. Change your password right away via Account Settings.
  2. Contact sharejili's 24/7 live chat support and report the suspicious activity.
  3. Our security team will temporarily lock your account while the investigation is underway.
  4. If your linked GCash or bank account was also compromised, contact your financial provider immediately.
Never share your sharejili password or OTP with anyone — sharejili staff will never ask for your password.

sharejili operates within the PAGCOR (Philippine Amusement and Gaming Corporation) regulatory framework applicable to online gaming platforms serving Filipino players. PAGCOR is the government agency responsible for regulating and licensing gaming operations in the Philippines. sharejili is committed to full compliance with all applicable Philippine laws and regulations, including anti-money laundering (AML) requirements, responsible gaming mandates, and data privacy obligations under the Data Privacy Act of 2012.
Showing: Account & KYC questions. Switch tabs above to browse other categories.

Visit the sharejili Casino page and click Register. Provide your full name, date of birth, email, mobile number, and a secure password. Verify your email, then complete KYC identity verification before making your first deposit. You must be 21 years or older to register.

Accepted IDs include Philippine passport, SSS/GSIS ID, driver's license, PhilSys National ID, UMID, Voter's ID, and PRC ID. A selfie with your ID and proof of address may also be required. KYC is typically completed within 24–48 hours.

Click Forgot Password on the sharejili Login page, enter your registered email, and follow the reset link sent to your inbox. If you still cannot access your account, contact 24/7 live chat support.

Yes — contact support via live chat or email at [email protected]. Withdraw your balance first. If you are closing due to gambling concerns, consider using sharejili's self-exclusion tool instead. See our Responsible Gaming page.
Showing: Deposits & Withdrawals questions. Switch tabs above to browse other categories.

sharejili accepts GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, Landbank, 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier, and selected cryptocurrencies. All transactions are in Philippine Peso (₱).

The minimum deposit on sharejili is ₱100 for most payment methods. The minimum withdrawal is ₱200. Your account must be fully KYC-verified before withdrawals are processed.

GCash/PayMaya: 1–4 hours. BPI/BDO/Metrobank: 1–3 business days. Over-the-counter: 1–2 business days. Contact live chat if your withdrawal has not arrived within the stated timeframe.
Showing: Bonuses & Promotions questions. Switch tabs above to browse other categories.

sharejili offers a welcome bonus on your first qualifying deposit. Opt in during the deposit process and read the full terms — especially wagering requirements and eligible games — before claiming.

Wagering requirements specify how many times you must bet your bonus before withdrawing winnings. For example, a ₱500 bonus with 20x wagering means ₱10,000 in total bets. Slots typically contribute 100%; live casino games may contribute less.

Yes — all bonuses have an expiry period. Free spins typically expire within 7 days. Check the expiry date in My Bonuses within your sharejili account. Expired bonuses and associated winnings are forfeited.
Showing: Games & Platform questions. Switch tabs above to browse other categories.

sharejili offers live casino (baccarat, roulette, blackjack, sic bo via WM Live), hundreds of slots, bingo rooms, and specialty games including 1001 Nights. New titles are added regularly. Browse the full library on the sharejili Casino page.

Yes — sharejili is fully mobile-optimized. Play on Android or iOS via your mobile browser (Chrome or Safari recommended). No app download needed. A stable LTE/5G or WiFi connection is recommended for live casino games.

All sharejili games use certified RNG technology for fair, unpredictable outcomes. RTP (Return to Player) figures are available in each game's info panel. RTP is a long-term statistical average and does not guarantee results in any single session.
Showing: Responsible Gaming questions. Switch tabs above to browse other categories.

Go to Account Settings → Responsible Gaming → Deposit Limits. Set daily, weekly, or monthly limits. Reductions take effect immediately; increases require a 24-hour cooling-off period.

Go to Account Settings → Responsible Gaming → Self-Exclusion. Choose 30 days, 6 months, 1 year, or permanent exclusion. Your account is suspended immediately upon confirmation. You can also register with PAGCOR's national self-exclusion registry. See our Responsible Gaming page.

Contact sharejili's 24/7 support via live chat or at [email protected]. PAGCOR operates a responsible gaming program with a national self-exclusion registry. The DOH provides mental health referrals through hospitals nationwide. You are not alone — reach out anytime.
Showing: Security & Support questions. Switch tabs above to browse other categories.

sharejili uses SSL encryption to protect all data. We operate within the PAGCOR regulatory framework. Enable two-factor authentication (2FA) in your account settings for extra security.

Use 24/7 live chat on the sharejili Casino platform for the fastest response. For non-urgent queries, email [email protected]. Have your account username and any transaction reference numbers ready.

Change your password immediately, then contact sharejili's 24/7 live chat support. Our security team will lock your account during investigation. If your linked GCash or bank account is also affected, contact your financial provider right away. Never share your password or OTP with anyone.
Still Need Help?

Can't Find Your Answer?

Our FAQ covers the most common questions from sharejili players across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City. But if you have a specific concern that is not addressed here, our support team is always ready to help.

sharejili's 24/7 live chat is the fastest way to get a real answer from a real person. For less urgent matters, drop us an email at [email protected] and we will get back to you within 24 hours.

Reminder: sharejili staff will never ask for your password, OTP, or full card details via chat or email. If anyone claiming to be sharejili support asks for these, do not share them and report it immediately.

Quick Support Guide

Live Chat
Available 24/7 on the sharejili Casino platform. Average response time: under 2 minutes.
Email Support
Send queries to [email protected]. Response within 24 hours.
Account Security
For urgent security issues, contact live chat immediately. Never share your OTP or password.
Responsible Gaming
Need a break or support? Visit our Responsible Gaming page or contact support confidentially.
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21+ only. Please gamble responsibly. If gambling is affecting your life, visit our Responsible Gaming page.